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Customer Service
- Sales & Support
- Shipping & Delivery
- Returns & Replacements
- Pricing/Description Mistakes
- Payment Methods
- Sales Tax
- Delivery & Processing Time
- Security
- Privacy Policy
Sales & Support- You can order online 24 hours a day, 7 days a week. If you would like to call we'll be glad to help you with all of your questions and concerns.
Toll Free Phone: 800-248-7540
Toll Free Fax: 866-708-4798
Hours: (9am - 5pm PST M-F)
Product / Sales Information: Click here - Shipping & Delivery
Continental United States
We currently ship to the continental United States, Alaska, Hawaii and Puerto Rico. For any other locations please see 'International Shipping' below. We do not ship to any address that UPS or FedEx cannot deliver to. This includes APO and PO Box addresses.
Free Shipping or flat rate shipping applies only to items that can be shipped via FedEx Ground. Items that cannot be shipped FedEx Ground include all televisions 27" or larger, oversized items, and any delivery outside of the continental United States.
US customers have the option of choosing FedEx Overnight, 2nd Day Air or 3 Day Express service, for an additional fee. Customers in HI and AK must choose either FedEx 2nd Day Air or Overnight Air service since Ground service is not available to these areas.
International Shipping
International orders are an important part of how we serve our customers around the world.
To place an international order, browse our web site and add items to your cart as usual. During the checkout process you will be provided with shipping options to your delivery address. We’re unable to calculate duties or taxes as this varies per country. Important: You will be responsible for paying any duties and taxes if there are any incurred when the shipment arrives. Failing to pay these fees will constitute an immediate non-return policy. Back to Top
- Returns & Replacements
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For fastest processing, please use our Online Return Authorization Form to get an RA# (Return Authorization number).
Orders returned without an RA# will be refused. SHIPMENTS WITHOUT AN RA # WILL BE REFUSED. When you receive your RA# from us, it will include the proper address to send the return. Note that inbound and outbound shipping charges are not refundable or reimbursable under any circumstance. Additionally if your purchase was eligible for free shipping, the cost of shipping will be deducted from any refund. Also note that we cannot take back any return without the original manufacturer's box and packing materials. Be sure to keep all of this until you are absolutely sure you won't be returning it!
Excluded Items - The following items cannot be returned to Spectrum Audio for any reason: All televisions/displays 27" and over (including LCD and plasma), massage chairs, television stands, all home and office video projectors, toner cartridges, electric scooters, opened DVDs, opened video games, computer games, computer software, software of any kind, computers and notebooks, CD duplicators, air conditioners, refrigerators, ranges, ventilation, microphones, microphone accessories, special orders, manufacturer drop ship, discontinued items, ceiling fans and any activated satellite unit (XM, Sirius, DirecTv, etc). The manufacturers of these items require that all returns go through them via included warranties.
Defective Items - Defective items other then those mentioned in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges, however we will gladly credit the outgoing ground shipping costs of a replacement order. Please send an email to support@spectrumaudio.com with the order number if a replacement order is made for a freight credit. Note: if the replacement is purchased using express shipping, only the Ground freight delivery cost will be refunded.
Non-Defective Items - ALL non-defective items other then those mentioned in "Excluded Items" above may be returned up to 30 days after delivery date. These returns will be charged a 10% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included. A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.
Damaged Items - In the rare event that an item arrives damaged, please refuse the shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CANNOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from date of signature. Spectrum Audio, at it's sole discretion, will either ship a replacement or issue a full refund when, and if, the claim is settled with the shipping carrier. Items shipped to freight forwarders must be inspected for damage prior to forwarding shipment. No damage claims will be accepted once an item has been signed for or left in possession of freight forwarder. Back to Top
- Pricing/Description Mistakes
- We do our best to make sure our prices and descriptions are accurate. In the event that a pricing or description mistake is made, Spectrum Audio reserves the right to cancel the order at any time and for any reason. In this case a full refund will be given for the order.Back to Top
- Payment Methods
- We accept Visa, Master Card, American Express, Discover & PayPal. We do NOT accept personal checks or money orders. We strongly encourage you to pay by credit card for your own protection. It is the safest and fastest method of payment.Back to Top
- Sales Tax
- If your shipping address is in Washington, you will automatically be charged 9.5% sales tax. Orders shipped outside of Washington are not taxed.Back to Top
- Delivery & Processing Time
- Order may take up to 1-2 business days for security verification. If additionally verification becomes necessary we will contact you. Most orders ship within one business day from the time the order is placed. Orders take one to six business days to reach their destination. Our order cutoff time is 11AM PST. Any order placed after this time will ship the following business day. This includes air orders placed after 11AM PST! In the event that an item is out of stock, you will be notified within one business day.Back to Top
- Security
- Spectrum Audio uses the latest in SSL encryption technology to make sure your order is secure. Credit card numbers are encrypted before they reach our servers to provide an extra level of protection. Additionally, every order is analyzed and verified for fraud by our verification dept as an added level of order protection.Back to Top
- Privacy Policy
- Spectrum Audio respects your right to privacy and will not distribute your personal information to any thrid party that is not involved in the fulfillment of your order. If you have any questions regarding our Privacy Policy please write to us:
Spectrum Audio
PO Box 109
Maple Valley, WA 98038
Fax: 866-708-4798
e-mail: info@spectrumaudio.com. Back to Top
