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FAQ

[FAQ] Frequently Asked Questions


 

Company Information


How to Contact Us

Security and Confidenciality

Shipping

Pricing and Billing

Google Checkout

PayPal

Returns




[FAQ] Responses


What makes Spectrum Audio better than other dealers?

We employ industry professionals that are available to assist you with whatever project or need you might have. You will not be speaking with just anyone, but someone who has experience in either audio or video applications. Additioanlly, we have gone out of our way to provide detailed product specs, side by side product comparisons, and product finders to make finding the product you need as easy as possible. Another unique feature is while many web sites have abandoned customer support, our online support center is available 24/7. Click here to access the customer support area.
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How long have you been in business?

Spectrum Audio was founded in August 2002. We started out as an audio installation company in the Los Angeles, CA area and expanded from there. We still provide installation services, click here
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Where are you located?

Our corporate offices are located in Seattle, Washington, and our studio showroom is on Encino, CA. Our logistics warehouses are located throughout the country enabiling us to get your order to you as fast as possible.
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Why should I trust you?

We have been in business for over over 10 years and have a proven track record of customer support excellence. We are authorized dealers for every line we sell and backed by the manufacturer.
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Do you have a store?

No, we do not have a store. However, we do have a showroom located in California. At this location we showcase many of our "High End" Pro Audio Equipment. Do to the nature of this business, it is by appointment only. If you're interested in making an appointment, please call us. The majority of our business is selling over the internet and over the phone. We ship from several warehouses located throughout the country. We believe our online only business model keeps us focused on providing you the best internet shopping experience possible.
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Can I pick something up from your warehouse?

We cannot offer pickup except for certain larger televisions. This is limited to certain warehouses so please call us to find out more.
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By Email

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By Mail

P.O. Box 109
Maple Valley, WA 98038.
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By Fax

866-708-4798
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Are you going to try to sell me something when I call?

No! We are all non-commissioned customer service representatives here to help you with any questions you might have. Should we not know the answer to very specific product questions, we can most likely refer you to a manufacturer representative who can answer your question.
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What is your privacy policy?

Spectrum Audio respects your right to privacy and will not distribute your personal information to any third party that is not involved in the fulfillment your order.
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Is my credit card information secure?

Spectrum Audio uses the latest in SSL encryption technology to make sure your order is secure. Credit card numbers are encrypted before they reach our servers to provide an extra level of protection. Additionally, every order is fraud screened by our security verification dept for a level of protection that surpasses other dealers.
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How do I find out my order status?

You can check the stats of your order by logging into your customer account, simply go to 'My Account' on our homepage. You could also call us if you need further assistance.
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How do I track my order?

Once your order ships, you will receive an email notification with your tracking number. You can also track the progress of your shipment while logged into your customer account 'My Account'. Otherwise you can visit the UPS or FedEx website to track your order.
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How do I cancel an order?

If you decide to cancel your order, it is best to call us at 800-248-7540 or issue a support request. We try to ship out most orders almost as quickly as we receive them, giving us a very small window to cancel orders. In many cases, our warehouse is packaging and shipping your order within minutes of receiving it. However, once an item ships, you can still refuse the shipment for a refund, minus any freight charges.
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How long do you hold backorders?

We will keep the items on order until they arrive in stock or you advise us to cancel it.
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Do you ship to Alaska, Hawaii, and Puerto Rico?

We do ship to Alaska, Hawaii, and Puerto Rico via FedEx 2nd Day Air. If Ground is selected the order will be canceled.
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How long will it take to receive my order?

That all depends on the shipping method selected. Simply add an item to the cart, enter your zip code, and it will show you all shipping method, rates, and estimate delivery.
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Do you ship to PO Boxes and/or APO's?

Because most of our orders ship via FedEx, we do not ship to PO Boxes or APO/FPO addresses, besides international orders shipped with USPS
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Where will my order ship from?

Your order will automatically ship from our warehouse closest to your shipping address, depending on inventory. Feel free to contact one of our customer service representatives to get more specific information.
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Do you ship internationally?

YES, Spectrum Audio ships worldwide. Simply add the items to your cart and checkout. Shipping rates will be provided. All International customers will be responsible for any customs duties and taxes if applicable.
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How do I know if my order qualifies for free shipping?

Free shipping is available on thousands of items throughout the store everyday. There are certain items that do quailify, such as oversized, hazardous, most consumer electronics products, orders shipping outside the us, for more info contact us. Alternativley, you can add an item to cart, then calcuate shipping, it will let you if it qualifies for free shipping or not.
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When will my credit card be charged?

When you initially place your order with us, we will authorize your credit card for the amount of the purchase. Once your order has been approved by verification, your card will be charged for the amount of the purchase.
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Do you price match against other dealers?

Usually, No. Many competitors use shady practices such as selling foreign products, drastically marking up shipping, or using bait and switch techniques. Because we are an honest dealer, we cannot match prices when our competitors are using such deceptive techniques. Our prices may not always be the lowest, but we try to balance that with quick shipping and excellent customer service. However, we are willing to price match certain "PRO" audio, video items.
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Do you charge sales tax?

Sales tax is charged on all orders shipping to Washington.
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Do you sell used or refurbished items?

All of our items are brand new, factory sealed and come with the manufacturers warranty. Unless otherwise specified.
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What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover. We accept purchase orders from approved organizations and goverment institutions. Spectrum Audio is now accepting PayPal as well. Existing PayPal users can quickly checkout without having to type in billing and shipping information. PayPal allows users to pay using debit cards, bank accounts, credit cards or stored balances that are accessed through their individual PayPal accounts.
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How do I use Google Checkout?

Choose Google Checkout when you view your cart. If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us. If you're using Checkout for the first time, you only have to fill out a single page of information once to make your first purchase. Your information will be saved and you can use this account for all Google Checkout merchants across the web. For more information, visit Google Checkout here.
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How do I check the status of my order with Google Checkout?

You can check the stats of your order by logging into your Google Checkout account. You could also call us if you need further assistance.
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Why is the Google Checkout button not available or grey?

If an item is not eligible to be purchased through Google Checkout, it will be grayed out or not visible and you will need to use another checkout method.
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How do Google Checkout promotions work?

From time to time, Spectrum Audio and Google offer special promotions to use Google Checkout. These incentives will only be visible in your Google Checkout account, and may not be reflected in our records. If you cancel your order or return an item for a refund, please check Google's policy.
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Who should I contact if I have questions with an order?

If you have any questions regarding your order, please contact Spectrum Audio at 800-248-7540. Google Checkout is a fast, safe, convenient checkout process that you can use, but all communication is still maintained by Spectrum Audio. You may contact us regarding shipping, changes to your order, tracking and returns. We will contact you at the email address listed in your Google Checkout account.
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What is PayPal Checkout?

PayPal allows users to pay using debit cards, bank accounts, credit cards or stored balances that are accessed through their individual PayPal accounts. Existing PayPal users can quickly checkout without having to type in billing and shipping information. PayPal gives Spectrum Audio customers more convenience, ease, and flexibility!
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What is a PayPal confirmed address?

When a buyer's credit card billing and shipping addresses are the same.
  • In some cases, PayPal has examined the buyer's PayPal account history.

    Read the full description on PayPal's site here
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How can I confirm a PayPal shipping address?

Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (the address where you receive your credit card statement).
  • Apply for PayPal Buyer Credit. If you're approved, the address on your application will be a confirmed address.
  • Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit Alternate Address Confirmation.

    Read the full description on PayPal's site here
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What is your return policy?

Please read our official return policy.
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How long does it take to get a refund?

Once the item is returned to our warehouse, a refund will be processed. The refund could take 7 to 10 business days to be processed and returned to your credit card.
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For more information please visit our customer service page here or contact us 800-248-7540 x 2

 

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Copyright 2017 Spectrum Audio. 3301 Cline St. Houston, TX 77020. All Rights Reserved.
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