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Customer Service

Customer Service

Customer Service


Sales & Support

For your convenience, you can order online at www.spectrumaudio.com 24 hours a day, 7 days a week. Additionally, If you would like to call to place your order, We employ the most knowledgeable sales professionals in the audio and video industry. They offer valuable insight into the products we sell. It’s like having your personal industry consultant to help you select what you need.

Phone: 800-248-7540
Fax: 866-708-4798
Hours: (9am - 5pm CST M-F)

Shipping & Delivery

Continental United States: We ship to the continental United States, Alaska, Hawaii and Puerto Rico. For any other locations please see 'International Shipping' below.  We do not ship to any address that UPS or FedEx cannot deliver to. This includes APO and PO Box addresses (in some cases we can, call us). All pricing is FOB point of shipment. Merchandise under 70 pounds will usually ship by UPS. Over 70 pounds may be shipped by truck. The customer is responsible for all shipping and insurance charges. The customer must inspect all shipments for damage and is responsible for making claims to the shipper.

Hawaii, Puerto Rico & Alaska: Shipping to Hawaii and Alaska do not qualify for our Free Shipping offer as Ground service is not available to these areas. Customers in HI, PR and AK must choose either UPS 2nd Day Air or Overnight Air service since Ground service is not available to these areas. Orders, bids or quotes requested via the phone or email will have shipping calculated differently than calculated on this web site. 

Free Shipping Offer: We offer free shipping on nearly everything we sell. This offer is only valid in the continental US. Certain items, such as special order or oversized items may not qualify. Items that don't qualify are still eligible for great rates. Our free standard method is usually shipped with UPS Ground or FedEx Ground. Some smaller items may be shipped with USPS. You may also upgrade to 3-day, 2-day or 1-day overnight for minimal fees. Important:  If you should return your purchase, the cost of shipping will be deducted from your credit or refund.

International Shipping: International orders are an important part of how we serve our customers around the world. International will take up to 7-10 business days before shipment. We have many warehouses around the USA and only (1) warehouse ships Internationally. If in the event your product is located in a warehouse that does NOT ship outside the USA. We will have to route that package to the wareshouse that does first. To place an international order, browse our web site and add items to your cart as usual. During the checkout process you will be provided with shipping options to your delivery address. We’re unable to calculate duties or taxes as this varies per country. Important: You will be responsible for paying any duties and taxes if there are any incurred when the shipment arrives. Failing to pay these fees will constitute an immediate non-return policy and may include re-stocking fees.
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Returns & Replacements

Most items can be returned 30 days after your purchase. Before you can return any merchandise to Spectrum Audio you must first have an RA (Return Authorization) number from us. For fastest processing, please fill out an online Return Authorization request here. You will be emailed typically within 24-48 hours after submission. All orders returned without an RA# will be refused. Note that inbound and outbound shipping charges are not refundable or reimbursable under any circumstance. Additionally if your purchase was eligible for free shipping, the cost of shipping will be deducted from any refund. Also note that we cannot take back any return without the original manufacturer's box and packing materials. Be sure to keep all of this until you are absolutely sure you won't be returning it. If for any reason you initiate a funds dispute with your bank during the return process this will automatically cancel and void your return.

Excluded Items - The following items cannot be returned to Spectrum Audio for any reason: All televisions/displays 27" and over (including LCD and plasma), television stands, all home and office video projectors, toner cartridges, opened DVDs, opened software, un-opened software of any kind, computers and notebooks, CD duplicators, microphones, microphone accessories, headphones, most rack cases and staging material, special orders, manufacturer drop ship, discontinued items, ceiling fans and any activated satellite unit (XM, Sirius, DirecTv, etc). The manufacturers of these items require that all returns go through them via included warranties.

Defective Items - Defective items other then those mentioned in "Excluded Items" above may be returned within 30 days of delivery.

Non-Defective Items - ALL non-defective items other then those mentioned in "Excluded Items" above may be returned up to 30 days after delivery date.   These returns will be charged a 15% restocking fee. Opened items must be in re-sell able condition and have ALL original packaging, accessories, manuals and warranty cards included.  A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.

Damaged Items - In the rare event that an item arrives damaged, please refuse the shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CANNOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from date of signature. Spectrum Audio, at it's sole discretion, will either ship a replacement or issue a full refund when, and if, the claim is settled with the shipping carrier.  Items shipped to freight forwarders must be inspected for damage prior to forwarding shipment. No damage claims will be accepted once an item has been signed for or left in possession of freight forwarder.

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Pricing/Description Mistakes

We do our best to make sure our prices and descriptions are accurate. In the event that a pricing or description mistake is made, Spectrum Audio reserves the right to cancel the order at any time and for any reason. In this case a full refund will be given for the order. We reserve the right to cancel any order or quote at anytime for any reason and reserve the right to refuse service to anyone for any reason. 

List prices are manufacturers suggested selling prices and do not mean Spectrum Audio has sold at such prices. The prices listed may have typographical errors and prices are subject to change without notice. The customer must assume the responsibility of asking Spectrum Audio to verify selling prices. Special prices may be limited to certain merchandise and quantities in stock.
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Payment Methods

We accept Visa, Master Card, American Express, Discover & PayPal. We do accept cashiers checks & money orders. However, a 17 days waiting period is required for all check payments. We strongly encourage you to pay by credit card for your own protection. It is the safest and fastest method of payment.
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Cancelations

Customer may cancel orders after 45 days of order receipt or after a missed deadline. Unless a written cancellation is received, Spectrum Audio will assume merchandise is still wanted and will make shipments. Cancellations of merchandise in transit to us or to the customer will not be honored.
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Sales Tax

If your shipping address is in Texas you will automatically be charged 8.25% sales tax. There are also specific brands who have locations in every state, and have a policy of charging taxes on any of their products shipped to those states. If taxes are calculated on all or part of your items in your cart and they aren't shipping to TX, this is the reason.
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Delivery & Processing Time

Order may take up to 1-2 business days for security verification. If additional verification becomes necessary we will contact you. Most orders ship within one business day from the time the order is placed. Orders take one to six business days to reach their destination. Our order cutoff time is 1pm PST.  Any order placed after this time will ship the following business day.  This includes air orders placed after 1pm CST!  In the event that an item is out of stock, you will be notified within one business day.
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Security

Spectrum Audio uses the latest in SSL encryption technology to make sure your order is secure. Credit card numbers are encrypted before they reach our servers to provide an extra level of protection. Additionally, every order is analyzed and verified for fraud by our verification dept as an added level of order protection.
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Privacy Policy

Spectrum Audio respects your right to privacy and will not distribute your personal information to any thrid party that is not involved in the fulfillment of your order. If you have any questions regarding our Privacy Policy please write to us:

Spectrum Audio
3301 Cline St.
Houston, TX 77020

Fax:      866-708-4798
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For more information please visit our FAQ page here or contact us 800-248-7540 x 2

 

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Copyright 2017 Spectrum Audio. 3301 Cline St. Houston, TX 77020. All Rights Reserved.
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